Editor:
I want to bring to public attention the experience of the guest services folks at Elevation Place.
I have heard some horror stories from friends who work there, but the events of the Oct. 22 weekend really take the cake. The front desk workers at Elevation Place had visitors yelling in their faces or crying about not being able to watch the swim meet, glaring at them and talking behind their hands or literally turning their backs on the clerks and pretending not to hear them as they attempted to sneak past into the pool.
This isn't to mention the grown man threatening to start a social media storm against the staff member personally if he wasn't let in to observe his child compete.
Elevation Place, and especially the front-line staff, do not administer swim meets. The overbooking of the event by the swim clubs, which resulted in a ban on spectators in order to comply with the fire code, is also, unsurprisingly, not the direct decision of the front desk staff. Neither are the Town's problems with affordable housing, potholes, the hours of the library, or why the pool is closed.
I understand these issues can be frustrating. However, I would not visit the type of language and behaviour the front desk staff experienced that weekend, and experience in general on a daily basis, on my worst enemy.
Let's try and remember that the people working at Elevation Place are, in fact, people, and try and treat them with the very barest level of respect and courtesy.
Amy Herr,
Canmore
